Email Support

Reach us at support@pvpchess.com for account help, payout questions, bug reports, and general platform support.

We respond within 24 hours on business days. Complex payout or fair-play cases may take longer while we review game data.

Send your username, the email on your account, and a clear description of the issue. For game or payout problems, include the game ID, date, opponent username, and stake tier.

Attach screenshots only when they help explain the issue. Do not send private keys, seed phrases, or passwords.

Sign-in and account access, wallet linking, deposits and withdrawals, missing or delayed payouts, matchmaking issues, challenge links, and platform bugs.

We cannot move funds without verification, override fair-play decisions without review, or restore access to accounts without proof of ownership.

For cheating reports, use the Report Cheating page so our team receives the right context. Mark the subject line with FAIR PLAY if you email directly.